When you place your order before 11:00am (U.K. time) we will dispatch it on the same day (Mondays to Fridays only#).

If your order is placed after 11:00am (U.K. time) we will dispatch it on the next working day.

Your privacy and discretion are import to us. We apreciate that your purchase may be a surprise for someone special. Therefore your order we be shipped in plain and discrete packaging to ensure that your surprise remains a secret until opened.

Please note all international orders are shipped 'Duty Unpaid'. You or the recipient may be required to pay additional fees, tariffs and / or taxes upon delivery per the import regulations of the destination country.

#Not including U.K. public holidays.

Note: Our US customers may be required to pay import duty before delivery is made. This is following 'Liberation Day' tariffs being imposed on all goods entering the USA from the U.K. These tariffs are charged to the importer (the recipient) and are not the responsibility of the exporter (Balloon Ace). For further details please contact your local post office.